Watch this short “I Love Lucy” clip. In it, you will see Lucy and her friend Ethel wrapping candies on an automatic assembly line. Their job is to make sure that each candy is wrapped. You will laugh when you see what happens as the speed increases on the line.
Think about this clip from the point of view of operations management. This clip is much more than poor management techniques. So – what went wrong? Answer this question with concepts from this week’s readings.